Have questions? Agents are available 24/7.

Does Best Buy chat 24 hours?

24/7 online support when you need it most. Chat with an agent online whenever you need help. Your membership supports your computer, appliances, or any other tech in your home — no matter where or when you bought it.

How do I get in touch with Geek Squad?

If you find yourself in need of a Geek Squad Agent, you can chat with an Agent 24/7 online or call 1-800-433-5778. You can also make an appointment to work with an Agent at any Best Buy store or in your home.

How do I talk to customer service at Best Buy?

If you are a customer, please click here for Help Topics or call Customer Care at 1-888-BEST-BUY (1-888-237-8289).

How do I get a live person at Best Buy?

If you need to talk to a live person in Best Buy customer service you need to dial 888-237-8289. To quickly speak with an agent, you need to say “I need something else” and stay on the line (typical waiting time is about 1-2 minutes).

Is Geek Squad good at fixing computers?

The most famous consumer tech-support service is undoubtedly Best Buy’s Geek Squad. Geek Squad is also arguably the most polished computer-help service, offering not only online help, but in-store and at-home repair services, too. So if what you’re looking for is long-term protection, Geek Squad is cheapest in the end.

Will Geek Squad come to my house?

1-800 GEEK SQUAD (1-800-433-5778). Tech Support members can also get up to 90 minutes of in-home support for a $49.99 fee per visit.

Can I take my computer to Geek Squad?

We’ll keep your computer running like new. Our Geek Squad® Agents can set up your new computer or tablet, and diagnose and repair any problems that arise. We also offer Protection Plans for complete peace of mind.

Can you call Geek Squad for free?

No matter what time of day or night you need a helping hand, we’re there for you 24 hours a day. Need help? Chat with an agent or call us at 1-800-433-5778.

How do I complain to the Geek Squad?

Call 1-800-433-5778 to make a complaint to Geek Squad about their service.

How long does Best Buy take to refund?

Refund method and timing For returns by mail, once we receive your return, we will process it within 7–10 business days. Depending on your bank’s processing time, it may take up to 7 days after we process the return to reflect on your account.

How do I file a formal complaint against Best Buy?

Best Buy complaints contacts

1. Call Customer Care on 1-888-BEST-BUY (1-888-237-8289)
2. Visit Customer Care Contact Information.
3. Call Headquarters on 1-612-291-1000.
4. Tweet Best Buy Customer Care.
5. Tweet Best Buy.
6. Watch Best Buy.
7. Follow Best Buy.
8. Follow Best Buy.

Does Best Buy answer the phone?

Best Buy — Will not answer their phone! If they dont want the customers business then we can go somewhere else.

Is the Geek Squad trustworthy?

What happens if Geek Squad can’t fix my laptop?

We will replace, not repair, your product if you purchased a Product Replacement Plan. Under a standard Geek Squad Protection Plan, we may also replace your device, at our discretion, if we choose not to repair it or otherwise provide you with store credit.

Is it cheaper to replace a hard drive or buy a new computer?

Some of the more common problems require either a reinstall of the operating system or need a component swapped out, such as a hard drive or power supply. Most of the time, this doesn’t require a whole lot of labor or guesswork, and is ultimately less expensive than buying a new computer outright.

Can I go into Best Buy right now?

Best Buy today announced that customers soon will be able to safely and freely shop at the majority of our stores without an appointment. “Throughout the pandemic, nothing has been more important to us than the safety of our customers and employees,” said Ray Sliva, president of retail.