Generally speaking, Open should be selected once your firm has been formally retained. A Pending status may be assigned to a matter when the firm has yet to be retained but there is some data or information pertaining to a case (e.g. after an initial consultation but before a retainer agreement has been executed).

What does pending mean on zendesk?

Pending indicates the agent is waiting for more information from the requester. You can view all pending tickets using the Pending tickets view. When the requester responds and a new comment is added, the ticket status is automatically reset to Open.

Can a ticket be updated after being resolved?

Solved tickets can be reopened and updated. Tickets in solved status, that are not closed by a trigger or automation, are automatically closed after 28 days through a system action. Closed tickets are locked. They cannot be reopened or updated in any way.

Can you outbid a pending offer?

Sale pending (or “offer pending”) simply means that a buyer has submitted an offer and the seller has accepted it. In other words, this isn’t the sort of situation where you can simply opt to outbid all the other buyers – it’s already past that point.

Is pending or are pending?

while awaiting; until: pending his return. in the period before the decision or conclusion of; during: pending the negotiations. remaining undecided; awaiting decision or settlement; unfinished: pending business; pending questions; pending litigation. about to take place; impending.

What is the difference between hold and pending?

As adjectives the difference between hold and pending is that hold is (obsolete) gracious; friendly; faithful; true while pending is awaiting a conclusion or a confirmation.

What are Zendesk triggers?

Zendesk Documentation Team. Triggers are business rules you define that run immediately after a ticket is created or updated and automatically perform actions if specified conditions are met. Here are some uses for triggers: Notifying customers when you’re out-of-office.

What is ticket resolved?

Every ticket with the status ‘resolved’ is called a resolved ticket. It’s the pre-final stage of the ticket lifecycle where the ticket requester’s problem has been solved, according to the agent. A resolved ticket has to be closed by the requester for the life-cycle to be complete.

What does it mean when your ticket has been resolved?

Resolved – A determination has been made (reward or denial) and your ticket has been closed.

When does a ticket go from pending to open?

“When the assignee (agent) responds to the ticket, it will set to pending. Then, when the requester follows up, the ticket will be set to open.” Except it doesn’t actually work that way. Once a ticket is submitted as Pending, for example, it stays that way no matter if it gets a response from the submitter or agent.

What can I do while my case is pending?

We offer a variety of additional services while a case is pending. Note: We do not research the status of cases that are within the normal processing times. You absolutely cannot make it to a scheduled interview that we requested, call before the interview date as far in advance as possible.

How to perform a broadcast via a pendingintent?

To perform a broadcast via a pending intent so get a PendingIntent via PendingIntent.getBroadcast (). To perform an activity via an pending intent you receive the activity via PendingIntent.getActivity (). What is an Intent? An Intent is a specific command in Android that allows you to send a command to the Android OS to do something specific.

What does it mean to have pending intent?

A Pending Intent is a token you give to some app to perform an action on your apps’ behalf irrespective of whether your application process is alive or not. I think the documentation is sufficiently detailed: Pending Intent docs.